Camgirlclubs.com does not typically provide cash refunds unless extraordinary circumstances apply; we do, however, grant credits in the form of free time and provide discounts in the event you experience technical difficulties that you demonstrate to have made a sincere effort to resolve. 'Live" Skype shows minutes do not have an expiry date and any unused or divided minutes through an agreement made between the customer and performer is controlled solely by the performer, and is not Camgirlclubs.com responsibility. "Live" Skype Show minutes purchased through a Camgirlclubs.com performer's profile are NON-TRANSFERRADLE to another performer's "Live Skype show. (Ex. you purchase 30 minutes with performer "A" but use only 10 minutes with her, the remaining 20 minutes can not be used with performer "B", "C", "D" or etc....) Camgirlclubs.com cannot be held responsible for any problems or technical difficulties during "Live" Skype performances when using the Skype video service software. All sales are final.